AI for F&B

An AI teammate for F&B that clears the paperwork before service starts

Glimmer works in your team chat. It reconciles delivery payouts, covers a sick call on the roster and answers the late-night catering enquiry. Your team asks the way they'd ask a colleague, and you choose what needs your OK before it goes out.

Book a call See which grant fits
3

delivery platforms checked against your POS in one ask.

GrabFood, foodpanda and Deliveroo, for every outlet.

Three jobs it takes off your team

Where the hours go in an F&B business

Three delivery platforms to reconcile, a roster that changes every week, and catering enquiries that arrive after closing.

Finance and ops

Delivery payouts, reconciled before opening

Every Monday someone loses half a day matching GrabFood, foodpanda and Deliveroo payouts, each with different commission rates, against the POS and the bank statement.

Three platforms, one answer. The finance exec asks once; the agent works through every outlet's payouts and flags the one that's off.

LarkAsk GlimmerF&B · FinanceIllustrative
PM
Priya MenonMon, 8:12 AM

@Glimmer last week's delivery payouts are in. Reconcile GrabFood, foodpanda and Deliveroo against the StoreHub sales for all 4 outlets, flag anything off before I close the week in Xero.

GlimmerBotMon, 8:19 AM

Done, 1,284 orders matched across the three platforms. Three outlets reconcile to the cent; one doesn't:

OutletPOS salesPayoutsGap
Tanjong PagarS$18,204S$17,791-S$413
Jurong EastS$11,876S$11,876S$0
SerangoonS$9,442S$9,442S$0

The gap is 22 GrabFood orders refunded by the platform but never voided in StoreHub, mostly one rainy-day dinner service. Not missing money, missing paperwork.

Drafted for you
22 void entries prepared for StoreHub and a one-line adjusting entry for Xero, say the word and I'll post them.
PM
Priya MenonMon, 8:21 AM

Post them. That used to be my whole Monday morning 😅

HR and peopleFounders and GMs

Saturday sick-call, roster fixed by 10pm

A Friday-night sick-call means the GM spends the evening ringing part-timers one by one, second-guessing student work-hour caps and the work-permit quota before a fully booked Saturday service.

Covered before midnight. One ask, and the weekend gap is filled, inside MOM's rules, no new hire.

Microsoft TeamsAsk GlimmerF&B · PeopleIllustrative
FR
Farhan RahimFri, 9:42 PM

@Glimmer Kavitha just called in sick for tomorrow, that's my Saturday floor lead gone and lunch is fully booked. Who can cover without me breaking any roster rules?

GlimmerBotFri, 9:51 PM

Checked the Talenox roster and messaged the part-timer WhatsApp group. Three can take hours tomorrow:

NameCan coverHrs this wkStatus
Nurul A.11am to 10pm26hclear
Fadli (WP)11am to 5pm38hclear
Wei Jie6 to 8pm only14h16h student cap

Suggest Nurul on the full double, Fadli topping up the lunch rush, and Wei Jie for the 6 to 8pm peak only, that keeps him under the 16-hour term-time cap for student pass holders. No new hire needed, so your work-permit count stays at 6 of 7 and levies don't move. One caveat: Nurul said yes on WhatsApp but hasn't accepted the Talenox shift yet, I can't confirm her until she taps accept.

FR
Farhan RahimFri, 9:54 PM

Lock it in and chase Nurul in the morning. This is usually me calling six people at midnight 😅

Sales and marketingFounders and GMs

The 11pm catering enquiry, quoted by 11pm

Catering enquiries land on WhatsApp after close and get answered mid-morning, by then the customer has booked elsewhere. Every quote needs menu, headcount, Halal handling and a delivery slot before it's worth sending.

Quoted while the kitchen is still closing. The enquiry that used to wait overnight gets a complete reply in minutes.

LarkAsk GlimmerF&B · SalesIllustrative
MC
Melissa ChngWed, 10:52 PM

@Glimmer catering enquiry just came in on WhatsApp, office lunch this Thursday, they asked about Halal. I'm still cashing up, can you draft the reply so it goes out tonight?

GlimmerBotWed, 10:58 PM

Read the thread: 60 pax, Thursday 12pm at a Raffles Place office, asked for Halal options. Priced it off Menu B:

WhatsApp reply, ready to send
Hi XXXXXX! Yes, we can do Thursday 🙂 Mini buffet for 60 pax at S$13.50/pax (Menu B, no pork, no lard, 2 mains + 2 sides + dessert), delivery S$50, total S$860. Setup 11:15 to 11:45am, subject to slot confirmation. Shall I hold it for you? PayNow deposit S$200 confirms.

Two flags before you hit send: the kitchen isn't Halal-certified, so I wrote "no pork, no lard" instead of "Halal", please confirm that's how you want it framed. And I couldn't confirm the second delivery driver for Thursday, so the 11:15 slot is marked subject to confirmation.

MC
Melissa ChngWed, 11:01 PM

Good catch on the Halal wording, send it. Last month we lost two of these by replying at 10am 🙏

One job, before and after

The Monday payout check

An example week for a four-outlet restaurant group. We count your own hours on the first call.

Today

Download the week's payout reportsFinance exec
Match every order against StoreHub, outlet by outletFinance exec
Find the gaps and write the fixesFinance exec
Close the week in XeroFinance exec

With Glimmer

Download the week's payout reportsFinance exec
Glimmer matches every order and drafts the fixesAI
Close the week in XeroFinance exec

Your systems

It works with what your outlets already run

Nothing gets replaced. Common tools connect through connectors we have checked. For the rest, we build the connector with you, or Glimmer uses the website the way a person would.

LarkMicrosoft Teams
GrabFoodfoodpandaDeliverooStoreHubTalenoxPayNow

You stay in charge

You choose what needs your OK

  • Entries in your accounts can wait for youGlimmer drafts the Xero entry. It posts only when you tell it to.
  • Replies to customers can wait for youThe catering quote stays a draft until you send it.
  • It tells you what it is unsure ofSuch as Halal wording, or a delivery slot it could not confirm.
How approvals work

Funding

Grants available

A first AI build for one job is the kind of project Singapore's AI grants were made for. GenAI x Digital Leaders from IMDA covers a focused first build of up to S$20,000. We help you apply.

Check your grant in 60 seconds

How we start

First job working in a week. Then the next team

We pick the job that costs you the most hours and build the first agent with you. We keep it running. Then we move to the next team, until AI is part of how the whole company works.

See how we start

Questions owners ask

Straight answers, before you book a call

Do we have to change our POS or our delivery platforms?

No. Glimmer works on top of what you already run: the POS, the delivery platforms, payroll and your accounts. Nobody has to learn a new app. We confirm the fit for your systems before we start.

Our staff talk on WhatsApp. Can Glimmer work there?

Yes. Glimmer joins the chat app your team already uses: Lark, Microsoft Teams, Slack, Google Chat, WhatsApp or Telegram. If you do not have a shared chat app yet, we help you pick one before we start.

Will it post to our accounts or reply to customers on its own?

Only if you let it. You choose which actions need a person's OK, such as a payment, an entry in your accounts or a reply to a customer. Glimmer asks the person who made the request, in the same chat. Nothing happens until someone taps Approve.

If your customers message you on WhatsApp, read how Glimmer answers WhatsApp after hours.

What about our data?

Your data stays yours. Glimmer runs in a cloud account in your company's name, and you control who gets in. We write down exactly where your data goes before we start, and what we build for you belongs to you.

What does it cost, and is there a grant?

We price it after a call about your work, because the cost depends on the size of the build. Most first builds qualify for a Singapore grant, and we help you apply. See which grant fits.

Can I try it before we commit to a build?

Yes. Bring one real job from your team to a 20-minute call. We show you what Glimmer would do with it, and which grant fits, before you agree to anything.

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Founders and GMsFinance and opsSales and marketingHR and peopleCustomer support
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Bring us the job that takes the most hours in your week

In a 20-minute call we show you how Glimmer would do that job in your business, and which grant fits.

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