What would an AI teammate do all day in your business?

@Glimmer last week's delivery payouts are in. Reconcile GrabFood, foodpanda and Deliveroo against the StoreHub sales for all 4 outlets — flag anything off before I close the week in Xero.

Done — 1,284 orders matched across the three platforms. Three outlets reconcile to the cent; one doesn't:

The gap is 22 GrabFood orders refunded by the platform but never voided in StoreHub — mostly one rainy-day dinner service. Not missing money, missing paperwork.

Post them. That used to be my whole Monday morning 😅

@Glimmer Kavitha just called in sick for tomorrow — that's my Saturday floor lead gone and lunch is fully booked. Who can cover without me breaking any roster rules?

Checked the Talenox roster and messaged the part-timer WhatsApp group. Three can take hours tomorrow:

Suggest Nurul on the full double, Fadli topping up the lunch rush, and Wei Jie for the 6–8pm peak only — that keeps him under the 16-hour term-time cap for student pass holders. No new hire needed, so your work-permit count stays at 6 of 7 and levies don't move. One caveat: Nurul said yes on WhatsApp but hasn't accepted the Talenox shift yet — I can't confirm her until she taps accept.

Lock it in and chase Nurul in the morning. This is usually me calling six people at midnight 😅

@Glimmer catering enquiry just came in on WhatsApp — office lunch this Thursday, they asked about Halal. I'm still cashing up, can you draft the reply so it goes out tonight?

Read the thread: 60 pax, Thursday 12pm at a Raffles Place office, asked for Halal options. Priced it off Menu B:

Two flags before you hit send: the kitchen isn't Halal-certified, so I wrote "no pork, no lard" instead of "Halal" — please confirm that's how you want it framed. And I couldn't confirm the second delivery driver for Thursday, so the 11:15 slot is marked subject to confirmation.

Good catch on the Halal wording — send it. Last month we lost two of these by replying at 10am 🙏

@Glimmer both shops were slammed today, nobody touched the DMs. What's sitting unanswered across WhatsApp, IG, Carousell and Shopee?

17 enquiries since noon — 9 WhatsApp, 4 Instagram, 3 Shopee, 1 Carousell. 12 are stock or price questions I've answered against live StoreHub counts, and 3 are order-status — I've pulled the tracking numbers into those replies.

The last 2 ask about a colourway that isn't in StoreHub at all, so I couldn't confirm stock — I've left those flagged for you rather than guess.

Send the 15, I'll take the two odd ones. Usually I do this at 11pm from my sofa 😅

@Glimmer it's the 1st — pull last month's Shopee, Lazada and Shopify payouts, back out the fees, match the in-store PayNow receipts, and line everything up for Xero.

Done. All three platforms reconcile to the bank, and 214 PayNow receipts match StoreHub to the cent:

One thing to know: Shopee's effective fee rate was 8.7% vs 7.9% the month before — their commission change kicked in mid-month. That's about S$171 more than the old rate, not an error.

Approved, post them. Didn't even know Shopee's rate had changed 🙏

@Glimmer before I order from the supplier tomorrow — what's actually moving? I keep getting surprised by stockouts.

From 90 days of StoreHub + Shopify sales, two SKUs will run out before a 3-week supplier lead time:

The other side: S$8,600 is sitting in 3 SKUs with zero sales in 60 days — the ceramic vase set alone is S$4,900 of it. I'd reorder 120 trays and 90 cushion covers, and clear the vases with a bundle before Christmas stock arrives. Want the purchase order drafted for you to send?

So that's where my cash went 😅 Yes — draft the PO, I'll send it in the morning.

@Glimmer month-end is Friday. Go through the June job sheet and tell me which completed jobs still can't be billed — missing POD, missing DO, whatever. I don't want a repeat of May.

Checked all 212 completed jobs in the June sheet against the POD folder and the subcon WhatsApp threads. 184 are ready to invoice. 28 jobs — S$19,520 — are stuck:

I've drafted individual chase messages — one per driver listing their exact job numbers, and one each to SwiftHaul and LKX with the outstanding DO list attached. Want me to send them out now so the PODs land before Friday?

Send. And same check every Monday please — not two days before close 🙏

@Glimmer run the morning route check. Anything trending late against today's delivery windows? Mediva tore into us last week and I found out from their WhatsApp.

Checked all 14 routes against the driver group chats and this morning's departure log. 12 on track. Two at risk:

Route 4 (Tuas → Changi South): Hafiz left the depot 35 min late after the reefer pre-check — his last two stops have 10:00 AM windows at Mediva and Kwek Marketing, and he'll reach them around 10:40. Route 9 (Senoko): Raj hasn't posted his usual depot-out message and isn't answering the group — I can't confirm he's rolling, so treat his 11:00 AM window as unverified until someone reaches him.

I've drafted WhatsApp heads-ups to Mediva and Kwek — new ETA, apology, no excuses. OK to send? And someone should call Raj directly; that I can't do.

Send both. Calling Raj now. This is the first Thursday in a month I'm ahead of it 🎉

@Glimmer anything sitting in the quotes inbox from overnight? We lost two jobs last week because we replied after lunch.

One live enquiry — Averton Components, came in at 9:14 PM. The details were spread across four replies in the thread: 6 pallets, 1.2 × 1.0 × 1.5 m each, 320 kg each (1,920 kg, 10.8 cbm total), pickup Jurong (628xxx) to Kembangan (416xxx), needed Tuesday. Fits one 14-ft covered lorry. Rate card puts it at S$320 next-working-day.

One caveat: the thread never says whether the Kembangan site has a dock — I couldn't confirm it from their past jobs either, so the draft asks rather than assumes. Quoted S$340 to keep a small buffer over rate card; your call. Approve and I'll send it.

Approved, send at S$340. Quoted before my kopi — that's a first 😅

@Glimmer Tanvale Builders' RFQ for the Woodlands drywall & ceiling package closes Friday 12pm. Price the BoQ from our last few similar jobs and pull together the usual attachments. I'll set the margins myself.

Priced 34 of 38 BoQ line items from your three comparable quotes (Mar–Jun, shared drive). The 4 flagged items are steel stud & runner lines — the supplier's July price list in your inbox is +7% on the March rates you quoted last time, so I've used July's.

Attachments ready: WSH risk assessment for drywall works, public liability policy (valid to Feb 2027), ACRA business profile. One problem — the bizSAFE Level 3 certificate on the drive expired 30 Jun and I can't find the renewal anywhere, so I can't confirm you're still certified. The pack shouldn't go out without it.

Renewal cert is sitting in my email from the auditor — grab it from there. Send me the pack in the morning, I'll do margins over coffee ☕

@Glimmer foremen just sent attendance in the site groups. Update today's count — and boss wants 4 more WP carpenters for Tampines. Do we have quota room, and what does it do to the levy?

From the 6:30 photos across the three site groups: 51 of 53 in today — Kumar and Zaw on MC per the Sengkang foreman's note. Attendance sheet updated. On the 4 new Work Permits, assuming basic-skilled rates:

The extra 4 add S$2,800/month in levy. On paper your 7 locals support up to 49 Work Permits, so 47 fits — but two of the seven were paid below the S$1,600 local qualifying salary in June (Talenox), and if MOM counts them at half your ceiling drops to 42 and the application bounces. I can't confirm how MOM will count them from here — run it through the quota calculator first. I've prepped the worker details; the applications themselves are yours to file.

Good catch on the two below LQS 😅 I'll sort their hours with payroll and check the calculator before we file anything 🙏

@Glimmer progress claim #8 for the Sengkang job — contract says serve by the 25th, that's Friday. Last time the QS knocked off half our claim because we couldn't show the work. Pull this month's evidence from the site group and build it properly.

Claim #8 built: S$96,400 — S$86,930 of work done this month, VO-12 at S$8,120, and the S$1,350 balance still open from VO-09. That takes the contract from 53.5% to 66.5% certified-if-approved (S$742,000 sum). I matched 60+ photos from the site group to claim lines by block, level and timestamp, and annexed 38 as evidence pages.

And VO-09 from May — did they ever certify it?

Partially — S$4,300 of S$5,650 certified in their response to claim #7. The S$1,350 balance is the open line I've carried into this claim.

Send me the pack. If they dispute this one, at least we've got photos this time 🎉

@Glimmer July already — Dec-FYE AGM season. Sweep the client master list against the filing calendar. Anything due in the next 30 days that isn't cleared?

Swept 187 live entities in the master sheet. 11 filings fall due in the next 30 days — 8 are on track (FS signed or papers circulating). Three are stuck:

One caveat: two entities changed FYE in March — my due dates for those follow the engagement letters, and I couldn't confirm ACRA reflects the change. Worth a BizFile check before you rely on them. Nothing gets lodged from my side — the radar is mine, the signature is yours.

Novatek first — a missed AR nearly lost us them last year. Put all three on tomorrow's standup and I'll verify the two FYE changes myself. 🙏

@Glimmer Apr–Jun GST F5s are due 31 Jul and half my clients still haven't sent their documents. Who's outstanding, and can you draft the chasers so I'm not typing the same message all evening?

Checked the shared drive and inbox against the Q2 GST list: 14 of 23 client packs are complete. 9 outstanding — 6 missing bank statements, 3 missing supplier invoices. Drafted a personalised chaser for each, in their usual channel (7 WhatsApp Business, 2 email). Sample:

All 9 are queued for your review — none go out until you say so.

Send all except Heng Brothers — Mr Heng gets a call, not a text 😅

Sent 8 of 9; Heng Brothers left with you. I'll tick each client off as documents land and nudge the quiet ones again on Monday.

@Glimmer new engagement — Marisol Interiors, FY25 compilation. 12 months of bank statements in the drive, their Xero is connected. Tie out the statements against the invoices before Wei Lin starts tomorrow?

Done — 1,842 of 1,879 statement lines matched to Xero invoices or bills (98%). 37 exceptions for review:

Each exception links to the statement line and my best-guess counterpart. The 7 unmatched lines go on the client query list as-is — attributing them is a judgement call, not mine to make.

So tomorrow I review 37 lines instead of keying 1,879? 🎉

Review, document, and sign off — the fun part of the job. See you at 9.

@Glimmer 3 RFQs came in over the weekend, drawings in the sales inbox. Kok Wai is tied up on the floor till Thursday — can you work up first-pass pricing so he only has to check them?

Went through all three drawings against your last 18 months of quotes. Two are close matches: RFQ-2214 (500 pcs, 6061-T6 bracket) is near-identical to a job you priced at S$14.20/pc last year — aluminium is up ~9% since, so I've priced it at S$15.60/pc. RFQ-2215 maps to a repeat customer's 2025 part, same tooling, priced at last order +3%.

The third (RFQ-2216) I won't price: it carries a ±0.01mm bore tolerance with no comparable job in your history, so I can't confirm it's even doable on the current machines. That one genuinely needs Kok Wai — I've flagged it to him with the drawing attached.

Two out of three drafted before he's even seen them. Customer's been waiting since Friday 🙏

@Glimmer closing the month tomorrow. Can you check this month's supplier invoices against the POs? The Taiwan supplier's prices keep moving and I've stopped trusting the numbers.

Matched 23 invoices to POs across 6 suppliers — S$182,400 total. 21 agree to the cent; two don't:

Yeong Feng billed their new unit price (S$41.00 vs S$39.00 on your PO, 620 pcs) — an April increase nobody confirmed on your side. Meridian's gap is pure FX: USD 15,500 at 1.36 on invoice date vs 1.34 when the PO was cut. I've drafted a query asking Yeong Feng to reissue at PO price or send the price-revision notice — the pay run stays with you.

Send the query, hold their invoice, post Meridian's as-is. I'll release the rest of the pay run tomorrow.

@Glimmer any reorders on WhatsApp over the weekend? Siti keys them in by hand and last month we shipped 200 wrong hinges doing exactly that.

Three reorders in the WhatsApp Business inbox. Matched against each customer's order history:

Teck Hin's “M8 bolt” could be zinc (BLT-M8-ZN) or stainless (BLT-M8-SS) — they've bought both this year, so I won't guess. The other two are in the ERP as draft sales orders for Siti to approve.

Send it, and I'll get Siti to approve the drafts first thing. No more mystery hinges 🎉

@Glimmer morning — anything on the clinic WhatsApp overnight? We lost two new patients last week because nobody replied until opening 😅

6 messages since close at 8:30 PM — 4 booking requests, 1 reschedule, 1 for the doctor. I replied with available slots and pencilled holds in the calendar; nothing is confirmed until the desk confirms. Patients listed by initials here, per our PDPA practice:

The MC question needs Dr Chia — I only acknowledged it and said the clinic will revert this morning. The screening enquiry also asked about prices; I sent the standard package list from the shared drive, nothing beyond that.

Confirming all three now. Two saved bookings before the doors even opened 🙏

@Glimmer just locked up. Can you prep today's CHAS and Medisave claims and the Xero entries? I really don't want another 11pm night.

Prepped. 31 patients today: 12 CHAS visits, 3 CDMP (Medisave) claims, 16 private. Claim entries are pre-filled from the day list and receipts — nothing gets submitted until you approve.

One flag: I couldn't confirm Mdm T.H.'s CHAS tier — the card copy on file expired in May and I can't verify the current one. I've held her claim out of the batch until the desk re-checks her card.

Approving the rest now, will chase the card tomorrow. Home before 9:30 for once 🎉

@Glimmer weekly check — who's gone quiet mid-package? Pretty sure we have paid sessions just sitting in the sheet.

Cross-checked the package sheet against the booking calendar: 7 patients have paid sessions left and no visit in 3+ weeks — about S$1,340 of prepaid treatment sitting idle. Biggest balances: C.L. (6 of 10 sessions left), M.R. (4 of 8), D.N. (3 of 10).

I'll personalise each of the 7 from the sheet before sending — nothing goes out until you say so.

Send them Monday morning, not on a Saturday. And good catch on C.L. — I thought she'd finished her course.

@Glimmer anything come in overnight? We lost two trial sign-ups last month just from replying the next morning 😅

Four enquiries after closing — each answered from the Term 3 schedule sheet within minutes of arriving:

Both trials are on Saturday's calendar with confirmations sent. One caveat: Mdm Koh asked whether the sibling discount stacks with the trial promo — that combination isn't anywhere in the price list, so I sent a holding reply rather than guess. Her thread's flagged for you.

It doesn't stack — I'll reply her myself. Two trials booked before breakfast 🎉

@Glimmer Term 3 invoices go out Monday — 143 students across the class sheets, and I still haven't worked out who's owed make-up credits from Term 2. Can you prep the run?

Prepped — 143 draft invoices in Xero, built from the Term 3 class sheets. Two things before you release: 11 students carry unused Term 2 make-up credits totalling S$1,240, netted off their drafts with a line item so parents can see it. And 5 families still owe Term 2 fees, S$2,180 in total.

Nothing sends until you approve. Release invoices Monday 9am and send the five reminders now?

Approved — reminders now, invoices Monday. That's my whole Friday back.

@Glimmer our SPARK assessment is in 4 weeks and the teachers are already dreading the documentation. Can you check what we actually have before anyone starts writing their weekends away?

Went through the shared drive, the photo journals and each class's daily Lark updates — most of the evidence already exists. Mapped against the teaching-and-learning areas:

Everything's compiled into one indexed folder, organised the way the assessors read it. I've flagged the May gaps rather than writing the reflections myself — ECDA-facing documentation needs your and the senior teacher's sign-off before anything goes in the folder.

That's most of the weekend panic gone. I'll get Hui Ling on the May reflections — leave those two to us.

@Glimmer I crashed before checking the portals last night — what came in on the Rivervale and Telok Blangah listings? Last month I lost one to a 3-hour reply gap.

6 new enquiries since 10pm — 4 from PropertyGuru, 2 from 99.co. Five are standard availability checks; I've drafted replies with your open viewing slots. One is warm: wants to see the Telok Blangah 3-bedder this week, mentioned a 1 Sep move-in.

One caveat: a Rivervale enquirer asked if the landlord accepts a cat — that's not in the listing file, so I left it out of her draft rather than guess. Check with the landlord and I'll slot the answer in. Say go and the other five are out by 7.15.

Go for the five, I'll call the landlord about the cat after breakfast. Replies ready before I've even left the flat 😅

@Glimmer I've got 20-plus WhatsApp threads from the last two weekends of viewings and honestly cannot remember who saw what. Who's gone quiet that shouldn't have?

Across your 23 active threads, 9 viewed a unit in the last two weeks. Four went quiet after viewing and are worth a nudge:

All four nudges are drafted in your voice. Flagging one: Aisyah was promised the floor plan at the viewing and it was never sent — that one first?

Ouch, the floor plan 🙈 Send hers now, queue the other three for 9am. Mondays used to start with me scrolling threads for an hour.

@Glimmer the Clementi tenant just gave notice and none of us saw it coming — lease was up in three weeks. What else in the managed list is about to expire quietly?

Scanned all 41 managed tenancies against the TAs in the shared drive. Three end within 90 days:

Separate flag: the Jurong East TA signed 3 Jul must be e-stamped by 17 Jul — S$307 on the 24-month lease at S$3,200/mo. I've prepared the IRAS e-Stamping entry but won't submit without your approval.

Approved on the stamping — last thing we need is IRAS late fees. And get the Faber Crest renewal moving, Mrs Loh's tenant wants to stay.

e-Stamping submitted — receipt filed to the Jurong East tenancy folder. The renewal above is a draft only: terms, negotiation and the TA itself are yours to review as the salesperson of record before anything goes to landlord or tenant.

Put those chase-by reminders on every tenancy going forward. One Clementi scramble was enough 🙏

@Glimmer the regional sales manager role we posted Friday — how bad is the inbox? Client wants a shortlist by Wednesday and I haven't opened a single CV.

214 applications across JobStreet, LinkedIn and MyCareersFuture. Screened all of them against the five must-haves in the job order: 61 out on work eligibility, 96 missing the channel-sales experience, 57 read in depth — 12 strong. Top of the list:

The full 12 are ranked in the shared sheet with a two-line rationale each. Worth noting: the strongest CV was application #171 — it came in Sunday night. Want me to draft the first-call invites for the top 5?

#171 — we'd never have reached that one. Draft the invites, I'll send after standup 🙏

@Glimmer before I send the XXXXXX shortlist tonight — two of the three need passes. Sanity-check them so I'm not promising the client something MOM will bounce.

Pre-checked both against the CVs and the client's offer ranges — this is a screen, not a verdict:

Candidate A (EP route): offered salary clears the age-adjusted qualifying bar. On COMPASS I can score C1 salary (10 pts) and C2 qualifications (20 pts, degree is on the reference list) — that's 30 of the 40 needed. C3 diversity and C4 local-share points depend on the client's own workforce profile, which I can't see from here. Candidate B (S Pass route): salary is fine, but from the client's last headcount they look at or near their S Pass sub-quota — one leaver would change that.

Recommend you run A through MOM's COMPASS Self-Assessment Tool with the client, and have the client confirm quota headroom in their myMOM Portal before either name goes out.

Will run the SAT with their HR tomorrow and hold B until quota's confirmed. Better an awkward call now than a withdrawn offer later.

@Glimmer new job order just came in — finance manager, logistics client, S$7.5–8.5k. Before I post anything: who have we already taken to final rounds for roles like this?

Searched the last 12 months of closed finance roles in the ATS — 3 silver medalists fit this brief. Two lost out on timing, not quality: one to an internal hire, one because the client froze the role. Interview notes for all three are linked in the thread.

One flag: the third candidate's LinkedIn shows a new title since our last contact 7 months ago — she may already be settled. I'd send to the first two tonight and let me confirm her status before you spend a credit on her.

Send both. If either lands, that's a placement with zero sourcing cost 🎉

@Glimmer on the train in, 40 unreads already. Before I open any of them — Monday brief please: cash, pipeline, anything on fire.

Morning. Pulled Xero, the quotes sheet and the shared inbox overnight. Cash: S$186k in DBS; Thursday's payable run is S$74k against S$52k of receivables due the same week, so you dip to about S$164k midweek — fine, no action. Three things actually need you:

One caveat on the container: the forwarder's portal still shows Wednesday but there's been no vessel update since Friday, so I can't confirm it — I've emailed them and will flag you when they reply. Want me to send the quote nudge and a polite chaser on inv 2314?

Send both. First Monday in months I'm not doing archaeology in my own inbox 😅

@Glimmer that PSG grant for the job-costing software — I've pushed it back three weekends now because the form scares me. Everything it asks for should already be somewhere in our drive. Can you put the application together?

Assembled from what's already on file: the vendor's quotation in your inbox, your ACRA business profile, and the FY2025 accounts in the shared drive.

Two gaps before you file: the FY2025 accounts in the drive are the unsigned management set — the Business Grants Portal will want the signed copy — and submission needs your Corppass, so I can prepare but not file. Everything else is ready to paste in.

Signed set is with the accountant, I'll have it Friday. Filing this myself on the weekend — 20 minutes instead of three hours 🎉

@Glimmer bank meeting 9am tomorrow to renew our working-capital line. I want to walk in with one page: our numbers, what they pushed on last time, and what we're asking for.

Built it from Xero and last May's email thread with your RM. She pressed on two things then — customer concentration and how slowly clients pay you. Both improved this year, so lead with them.

Print-ready PDF is in the drive folder. Want me to block 30 minutes at 8:15am to run through it once?

Yes, block it. That concentration number is exactly what she'll ask about — printing this now 🙏

@Glimmer AR aging is ugly again. Pull everything 30+ days overdue from Xero and draft chasers I can approve — and please, a firmer tone for the repeat offenders than for the first-timers.

Pulled the aging: S$41,270 past 30 days across 9 invoices. The big three plus the rest:

Drafted all 9 — gentle for the six first-timers, a middle tone for Novabuild, and this for Harbourline (their third reminder):

One I've held back: Cedar & Co replied last Thursday saying a cheque was mailed — I can't see it in the bank feed yet, so their chaser is parked until Wednesday rather than annoying them mid-payment. Nothing sends until you approve each one.

Approved all except Novabuild — their director is an old friend of the boss, I'll call instead. Good call on Cedar 🙏

@Glimmer June payroll is drafted in Talenox. Before I submit CPF — sanity check? Daniel joined on the 15th, Rosnah left end-May, and I still don't fully trust myself with the new ceiling 😅

Checked all 14 employees against the 2026 tables. Two fixes and one all-clear:

1. Rosnah's final pay is missing her leave encashment — S$840, and CPF is still payable on it since she earned it while employed. I've staged the additional-wage line in Talenox.

2. Mr Koh turned 55 in May but his profile still applies the below-55 rate table — with the Jan 2026 senior-worker rates the run overstates his CPF by S$74. Staged the correction.

3. Daniel (joined 15 Jun, S$8,400/mth) — prorated OW is S$4,200, under the S$8,000 ceiling that took effect in January, so full CPF applies. Talenox got this right; flagging only because it's his first month.

One thing I couldn't confirm: Talenox has Daniel on 2nd-year SPR graduated rates, but there's no PR-date document on the shared drive to verify the year. Worth a quick check with him before you submit. Once you approve the two fixes, the EZPay file regenerates — submission stays with you, I don't file.

Daniel's PR letter says 2nd year — confirmed. Approving both fixes, will submit on EZPay tomorrow morning. The Mr Koh one would've sat there for months.

@Glimmer GST quarter closed yesterday — can you start the F5 prep? And IRAS keeps writing about InvoiceNow. I honestly don't know which of our customers are even on it.

Drafted the F5 for Apr–Jun from Xero:

Net payable S$16,355. Two supplier bills had missing tax codes — I've parked them out of the totals and asked @Farid for the physical invoices on Lark, so Box 7 may inch up once those land.

On InvoiceNow: I checked your active contacts against the Peppol directory — 31 of 58 customers and 22 of 40 suppliers are already registered. You can start receiving e-invoices as soon as the Xero InvoiceNow registration is switched on (one-time setup, ~10 min — I've put the steps in the drive). Figures are staged for your review; filing on myTax Portal is yours, due 31 Jul.

Reviewing tomorrow and filing this week — first quarter this hasn't eaten a weekend 🎉

@Glimmer boss wants a pipeline number tomorrow and honestly everything is in WhatsApp. Can you go through the sales threads and tell me what's actually live — and what's gone quiet on us?

Went through 47 chats on the sales WhatsApp Business line. 19 live deals, roughly S$212k if everything lands. The worry list: 6 deals worth S$74k where the last message is ours and it's been quiet 7+ days. Biggest three:

One honest gap: two of the 47 threads moved to Marcus's personal number partway through, and I can't see those — his last note on them is three weeks old, so I've left them out of the S$212k rather than guess. I've put the full list in a Google Sheet and can keep it updated daily. Want me to draft nudges for the six quiet ones?

Draft the nudges, and yes keep the sheet running. That's the CRM we kept saying we'd set up 😅

@Glimmer I have this bad feeling we've been sending quotes and just… never following up. Can you check the last month — who got a quote from us and heard nothing since?

Your feeling is right. Of 23 quotes sent in the last 30 days, 9 were never followed up — combined value S$41,200. Four of those nine opened the PDF more than once, which usually means still deciding. The warmest is Averlyn Serviced Offices: quoted S$1,450/quarter for aircon servicing across 2 floors, opened the quote three times, last reply was them asking if weekend works are possible — we never answered.

I've queued similar drafts for the other 8, each referencing their original thread — they'll sit in your outbox for approval, nothing sends on its own. From here I can flag any quote that hits 5 days with no follow-up.

Approved the Averlyn one, will go through the rest tomorrow. Turn on the 5-day flag please 🙏

Done — sent to Averlyn, and the 5-day flag is on. watching 23 quotes

@Glimmer budget meeting at 11. Of last month's promos, can you tell me which ones actually brought in enquiries and sales — not engagement, actual money?

Joined each campaign's enquiries (WhatsApp + webstore, matched by promo code and link) against Shopify and the POS. June, side by side:

The quiet EDM to 640 past customers outsold everything combined — 12 orders, S$6,380, zero spend. The giveaway got the likes and almost none of the money. Caveat: 3 walk-in sales mentioned "saw it online" but used no code, so I couldn't attribute those — the true numbers are slightly better than shown, not worse. Want a one-slide version for 11am?

Yes to the slide. And I guess we're doing more boring emails and fewer giveaways 🎉

@Glimmer the Ops Admin Executive posting closed last night — 148 applications across MyCareersFuture and JobStreet sitting in the hiring inbox. Screen them against the must-haves: 2+ years on Xero or similar, solid Excel/Sheets, can start within a month. I don't have three days for this.

Screened all 148. 11 meet all three must-haves; the biggest cut was accounting software — 89 of the 137 screened out had no Xero/QuickBooks experience at all. Top of the shortlist:

One honest flag: 2 of the 11 claim Xero only in the cover letter, not the CV — I've kept them in but marked them "verify at interview" rather than assuming.

Send it to the top 5. Last round I honestly only read about a third of the pile 😅

@Glimmer two more while I'm mid-payroll: Aisyah's asking how many days childcare leave she has left, and Marcus Lim wants to encash 5 days of AL this month. What does the handbook actually say?

Aisyah: her younger child is 5 and a Singapore citizen, so she gets 6 days government-paid childcare leave this year (Handbook §4.3, which mirrors the MOM provision). Talenox shows 2 used — 4 remaining.

Marcus: the handbook (§4.1) says AL isn't encashable during employment — only paid out on the last day of service. But Marcus is on the 2019 contract template, which handles carry-over differently, so this is a contractual call. I'm not answering him directly — flagging it to you with both clauses side by side.

Send Aisyah's, I'll take Marcus. Right call not to wing that one 🙏

@Glimmer quarterly work-pass check please — anything expiring in the next 90 days? And the boss wants to hire one more Work Permit tech: do we even have quota room?

Radar for the next 90 days:

Quota: with 12 full-time locals on CPF, the services-sector 35% ceiling works out to 6 quota-counted foreign workers. You're at 5 — 4 WP plus Arun's S Pass — so one more WP fits. Caveat: that's based on May's CPF submission; June hasn't posted yet, so re-verify in WP Online before the offer goes out. I've prepped the EP renewal documents but the filing itself is yours — I don't submit anything to MOM.

Perfect. I'll file the EP renewal Thursday and check WP Online before we commit. Last year we caught the S Pass expiry with 3 weeks to spare 😅

@Glimmer morning — how bad is the weekend pile? Anything I need to touch before 9?

41 messages came in over the weekend. 38 are handled, 3 are waiting for you:

Of the 38: 33 were straight off the policy sheet — delivery windows, the 14-day return policy, warranty registration — and 5 needed a Shopify order-status check first. Six were in Mandarin and two in Malay; I replied in the same language, same tone. The 3 for you: a bulk order asking for corporate invoicing, a damaged-in-transit claim with photos, and someone quoting a 20% off price from an expired IG story — I couldn't find that story to verify the price, so I've held it with her screenshot attached rather than guess.

Three I can do before coffee finishes. Last Monday this was my whole morning 😅

@Glimmer just got a really angry WhatsApp — order still not here after almost two weeks, she's saying she'll post a 1-star everywhere tomorrow. Before I reply, is she actually right?

She's right. Order XXXXXX placed 28 Jun, promised 4–6 working days — it's now day 9. Courier tracking shows the parcel scanned into the Tuas hub on 2 Jul and no scan since, so it's likely lost, not late. Worth knowing: this is her 3rd order with you (S$212 lifetime), and her first two arrived on time — she's a good customer having a genuinely bad experience.

I've also prefilled the lost-parcel claim with the courier, but it needs your sign-off before submission. Nothing goes out until you approve.

Wah, she has every right to be angry then. Send it and file the claim — glad I didn't reply from memory 🙏

@Glimmer ops huddle in 15 — what were customers actually unhappy about this week, across everything? Marcus keeps asking and I only ever have anecdotes.

126 conversations this week across WhatsApp, IG, email and Shopee chat. 68 of them fall into three themes:

The one to fix first is the size chart — it's the fastest-growing theme and it drives returns, not just tickets: 9 of this week's 14 returns cite sizing. Fixing the chart page is a 10-minute edit. Want me to draft the corrected measurements from the new cut's spec sheet for review?

So it's the size chart, not the courier, costing us returns. Draft it — chart gets fixed today, not another week of tickets 🎉